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Additionally, the solution had to be adapted so that it could be integrated with Médis’ current IT and its mother company MYMEDIS.IN, LLC. One of the necessities was to create a separate branch of services, the triage of pediatric cases, which was successfully created in partnership. The project required the implementation team to adapt its activities and product to unforeseen events and circumstances. During the project, Infermedica’s medical team, with the support of Médis, added and modified approximately 200 medical factors in the database, which is the heart and soul of Infermedica’s system. Infermedica's team enriched the database of risk factors, conditions and symptoms, with a special focus on pediatrics. The partnership with Médis allowed for Infermedica to increase the capability of its Call Center Triage solution to recommend the right actions for given symptoms.

Also, the new solution allows for an improved user experience for Médis nurses.Įxtended triage and recommendation capabilities Thanks to the machine-learning capabilities of the new solution, the system improves over time, delivering more accurate suggestions and recommendations. Implementation of a technically improved solution The partnership with Médis allowed for a better understanding of telemedicine processes, developing additional functionalities, and adjusting the platform to the needs of medical contact centers. The cooperation with Médis enhanced the further improvement of Infermedica’s triage and recommendation capabilities, which was resultantly beneficial for both sides.īefore the partnership with Médis, Infermedica’s solution was used mainly as a symptom checker for patients. The support of a large partner with more than two decades of experience can accelerate this process.

Infermedica's solution is based on machine learning processes, so the algorithm learns over time. Infermedica also develops new functionalities, adjusting the product to client’s needs and allowing it to reach a wider audience of patients. For this reason, the company strives to perfect the triage and recommendation capabilities of the platform. Infermedica’s mission is to guide users to the best possible care. However, available knowledge is constantly changing, and it is important for a clinical triage solution to be able to adapt to these changes in an easy and seamless way. The previous Médis Contact Center solution was based on “decision trees” – a defined structure which complicated the process of updating the clinical content and recommendations. Adaptation of clinical content and recommendations By improving the user experience, Médis could benefit from an increase in usage of the tool by nurses.Ģ. In some cases, this was a considerable obstacle to making improvements and adapting the system to the needs of its users – the nurses in the Médis Clinical Contact Center. Need to improve user experience and efficiencyĪlthough the previous Médis Contact Center solution was reliable and clinically robust, it was starting to become technologically nearly obsolete, given its more than two decade of existence. It was also this vision that motivated the company to look for a more modern solution to the primary issues of the current triage system, tackling two main challenges.ġ. With that in mind, the organization has been providing triage services to clients since the company began more than 20 years ago. Médis’ vision is to be the client’s partner in care.

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